Privacy Policy

Who we are

Geomed Pharmacy is a licensed Nigerian pharmacy operating an online and physical store. We are the controller responsible for your personal data. You can reach us at No. 3 Nsikak-Eduok Avenue, Uyo, Akwa Ibom, Nigeria, on +234 911 344 3900, or by email at info@geomedpharm.com.

Information we collect

We collect the following, and only what we need to provide the service:

• Account details — your name, email address, and phone number.
• Delivery information — addresses you save for delivery.
• Order information — the products you order, order history, and fulfilment choice (delivery or pickup).
• Wholesale applications — if you apply for a wholesale account, the business details and the licence/credential image you submit.
• Technical data — basic device and app information needed to keep the service secure and working, and (for the app) a push-notification token if you enable order notifications.

How we use your information

We use your information to:

• Create and manage your account and keep you signed in.
• Process, fulfil, and deliver your orders, and provide receipts and order updates.
• Verify wholesale eligibility (wholesale status is granted only after our review — it is not self-selected).
• Provide customer support and respond to your enquiries.
• Send order-status notifications, where you have enabled them.
• Meet our legal, pharmacy, and regulatory obligations (including NAFDAC and PCN requirements).

Payments

Card and online payments are processed securely by Paystack, our payment processor. Your full card details are entered on Paystack’s secure page and are never seen or stored by Geomed. We receive only confirmation of whether a payment succeeded and a reference for the transaction.

Prescription and health information

Some products are prescription-only (marked “Rx”) and are dispensed subject to a valid prescription and pharmacist verification. Any prescription or health-related information you provide is treated as sensitive and is used solely to fulfil your order lawfully and safely, in line with applicable Nigerian pharmacy regulation.

How we share information

We do not sell your personal data. We share it only as needed to run the service:

• Payment processing — with Paystack, to take payment.
• Delivery — with delivery personnel, to deliver your order to the address you provide.
• Service providers — with vendors that host our systems and store uploaded images on our behalf, under confidentiality obligations.
• Legal — where required by law, regulation, or a valid request from a competent authority.

Data retention

We keep your information for as long as your account is active or as needed to provide the service, and thereafter only as required to meet legal, accounting, tax, and regulatory obligations. When it is no longer needed, we delete or anonymise it.

Storage and security

Your login token is stored in your device’s secure storage. Information is transmitted to our servers over encrypted (HTTPS) connections and stored on access-controlled systems. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.

Your rights and choices

You can view and edit your profile and saved addresses at any time in your account. Subject to applicable law, you may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us using the details below.

Account and data deletion

You may request deletion of your account and associated personal data at any time by emailing info@geomedpharm.com or calling +234 911 344 3900 with the subject “Account deletion”. We will verify your identity and delete your account and personal data, except any information we are required to retain by law or regulation (for example, transaction records required for tax or pharmacy compliance). We aim to action verified requests within 30 days.

Children

The service is intended for adults. It is not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above and, where appropriate, notify you. Continued use of the service after an update means you accept the revised policy.

Contact us

Questions about this Privacy Policy or your data? Contact Geomed Pharmacy at info@geomedpharm.com or +234 911 344 3900.